RETURNS
All of our products are made to order to minimise the amount of stock we have to hold and to offer a wider range of products and designs to our customers.
We have a non-return & non-exchange policy, unless goods supplied to you are faulty. Please consider this when ordering clothing for children or babies.
Our policy lasts 30 days from date of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Shipping
We will provide you with shipping instructions by e-mail.
You will be responsible for paying for your own shipping costs for returning your item if approved. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.